USAGOLD has taken orders by phone from the same Denver-area order desk for over 50 years, and today you can also order directly on usagold.com. The questions below cover how ordering, payment, and pricing work; the complete legal terms are in our Terms and Conditions.
Orders can be placed by phone at 1-800-869-5115, on usagold.com, in person, or by email under select circumstances. Phone orders are quoted our current selling price and calls are recorded; orders cannot be left on voicemail. Online orders are limited to existing inventory and are confirmed by phone call or email — if an online order cannot be fulfilled, we contact you directly with alternatives or a refund.
Bank wire, ACH/eCheck (for verified repeat clients), credit card, debit card, and PayPal. Bank wire and ACH/eCheck receive the 4% cash discount shown on product pages; credit card, debit card, and PayPal are charged the regular price.
Yes. Credit or debit card orders are accepted up to $10,000 ($20,000 for verified repeat clients). PayPal is accepted up to $20,000. ACH/eCheck is accepted up to $250,000 for verified repeat clients. Bank wire is required on all orders over $50,000.
The lower price reflects a 4% cash discount for payment by bank wire or ACH/eCheck. Card and PayPal orders are charged the regular price. Both prices are shown on every product page, so you can see exactly what each payment method costs before you order.
On phone orders, once you agree to the order you’ll be asked whether you wish to “lock in the price” — upon your affirmation, the price is fixed for that order, and an invoice confirming the transaction is sent within one business day. On online orders, the price is set as of the time and day the order is placed, though USAGOLD is not bound to an online order until we affirmatively accept it by email or phone. Once locked, the price is fixed in both directions: it cannot be renegotiated lower if the metal declines, and it will not be raised if the metal rises before payment arrives.
Payments made by bank wire must be received within two business days of placing the order, unless otherwise agreed with your broker. Orders paid by personal check or ACH allow additional time for funds to clear before shipment — see the Shipping & Delivery FAQ for shipping timelines by payment method.
No — all sales are final. Once an order has been placed and verbally agreed by phone or confirmed by email, it cannot be cancelled. If payment is not made within the payment period, the order may be cancelled by USAGOLD and the client invoiced for costs including the market price difference and a 2% restocking fee, as described in the Terms and Conditions. First-time buyers may be asked to secure their order with a credit card to lock and hold the purchase price.
You can browse and price products freely. First-time buyers may be asked to secure their order with a credit card; ACH/eCheck and the higher card limit become available once you are a verified repeat client.
Have a question this page doesn’t answer? Call us at 1-800-869-5115 or email [email protected]. See also: Pricing & Premiums FAQ · Shipping & Delivery FAQ · Terms and Conditions.
Last reviewed: July 28, 2026
