Last Updated May 15th, 2026
Shipments will be delivered via Fed Ex, UPS, or the U.S. Postal Service. Shipping cost is a flat $40 fee for any order under $10,000 and free for any order over $10,000. Refused or returned shipments and/or cancellations are subject to a processing fee of $50 and return shipment charges.
Shipping times on standard U.S. orders vary depending upon the method of payment and delivery location, but will typically depart in a 3 to 5 business day period from receipt of wire, or credit card payment, or a 7 to 10 business day period from receipt of personal checks or ACH payment. Gold orders will typically ship overnight or second day air via UPS and Fed Ex. Silver orders will depart in the same time period, but may be subject to increased transit times due to the increased weight/bulk of shipment/slower transit service. Any orders shipping to a PO Box or via USPS can expect longer transit times overall. Transit delays can occur due to holidays, weather, carrier error and other unforeseen circumstances. Shipping delays can occur due to delays in receiving products from the mints, back orders, increased total volume of orders, and other unforeseen circumstances. Any delays to shipments beyond normal delivery times stated will be communicated to client at the time an order is placed, or in a timely manner of USAGOLD’s knowledge of delay.
CLIENT RESPONSIBILITY. PLEASE READ CAREFULLY. All orders are shipped with a signature requirement for insurance and security reasons. You will be notified and sent tracking information upon departure or your shipment so that you make arrangements to be present for delivery. If you do not think you will be able to be available to receive delivery, please either provide an alternate address where you will be available during regular business hours, or you can also request delivery via US Postal Service, in which case the shipment will be held at your local post office for pick up. Packages will be typically held for 5 business days before being returned. Any such alternative shipping requests MUST be made at the time of your order in the special instructions field at check out. Failures to receive delivery will be reshipped at the client’s expense. Refunds on return shipments are subject to our Cancellation Policy as outlined in our Terms and Conditions.
The majority of client orders will ship from our depository affiliates directly to our clients. After receipt of good funds, USAGOLD will instruct our depository affiliate to release the metal to client per USAGOLD instructions. Shipments typically depart 48 hours after instructions have been received, but shipments do not typically transit over weekends or holidays due to insurance limitations. All shipments are packed under camera with witness to ensure proper packaging. That said, errors can and still do occur. Any discrepancies in order contents (shortages, incorrect product, etc.) must be reported to USAGOLD within 48 hours of package receipt by client. All discrepancies will be investigated against depository’s shipping record, packing witness records and inventory database prior to resolution or restitution. A smaller portion of orders will ship from our private facility. The same protocols extend to shipments originating from our private facility.
All orders will be sent by USAGOLD to client fully insured by either USAGOLD’s all risk transit insurance policy or our depository affiliate’s all risk transit insurance policy. Adult signature is required upon arrival of packages. Clients will be provided tracking information for all deliveries via email once a shipment has departed. USAGOLD cannot circumvent standing delivery orders with carriers. If a receptionist, mailroom, or any other party will be receiving a client’s package on his or her behalf, and/or if client has signature waiver on file, it is client’s responsibility to retrieve the package, or to arrange with USAGOLD alternative shipping details to ensure personal receipt of product. Despite making every effort to ensure carriers will obtain signatures upon delivery, USAGOLD is not responsible for an individual carrier’s decision to circumvent the signature requirement and delivery packages without obtaining a direct signature. USAGOLD encourages clients to track packages and to remain at the delivery location the day of delivery to ensure secure receipt of the package.
Once a package has been signed for by an adult at the address of record for the client, the ordered product is no longer covered by USAGOLD or depository transit insurance, and all liability of ownership passes to the client.
Any outright losses due to carrier error – specifically losses in transit – will be investigated by insurance adjusters/law enforcement officials prior to any restitution. Once confirmed lost and approved, the insurance claim will be paid and a new shipment of the same contents will be re-sent to the client. In the event that the same product is no longer able to be obtained, USAGOLD will work the client to secure a comparable replacement or issue a full refund.
For orders placed where product is being shipped/transferred on client’s behalf into a personal storage account or an IRA, the same protocols listed above are followed. Metal is either shipped to the receiving depository for the benefit of client’s personal storage or IRA storage account, or internally transferred within the depository to the same end. Client will receive notification directly from the receiving depository or IRA custodian once metal has been received and deposited into client’s account. USAGOLD will notify client when transfers/shipments have been completed so that client may verify receipt of metals with the third party.
