Last updated July 28, 2026
USAGOLD does not accept returns for refund. Because the market price of precious metals fluctuates continuously, all sales are final. Once an order has been placed and verbally agreed to by phone or confirmed by email, it cannot be cancelled or returned. If the value of the underlying metal declines after a purchase is made, pricing cannot be renegotiated lower. Conversely, if the value of the underlying metal moves higher, the pricing of products ordered will remain fixed, even if final payment has not been received.
In lieu of returns, USAGOLD offers exchanges as described below, and in most market conditions will repurchase metals originally sold by the Firm (see “Selling Your Metals Back to USAGOLD” below).
USAGOLD may, at its discretion, accommodate the exchange of a delivered product for another product of comparable value. To request an exchange:
USAGOLD does not render tax or legal advice on the tax treatment of exchanges of one type of coin or bar for another. Clients should consult their own legal or accounting advisor.
All shipments are packed under camera with a witness. If your order arrives with any discrepancy — shortage, damage, or incorrect product — you must report it to USAGOLD within 48 hours of receipt by calling 1-800-869-5115 or emailing [email protected]. Reported discrepancies are investigated against the depository’s shipping records, packing-witness records, and inventory database. Confirmed discrepancies will be corrected at no cost to the client by replacement of the affected item or, if the same product is no longer available, by a comparable replacement or a refund of the affected item.
Orders lost in transit are fully insured. Confirmed losses are re-shipped at no cost to the client, or refunded in full if a replacement cannot be obtained. See our Shipping Policy for details.
Orders are non-cancellable once placed. If a client fails to pay for a transaction within the payment period, the Firm reserves the right to charge the client’s credit card for any market loss due to adverse movement of the underlying spot metals price from the time the order was placed, plus a 2% restocking fee based on the total order amount, as set out in our Terms and Conditions. Accounts of clients who cancel orders will move to suspended status, and future orders will require a credit card or advance payment to lock and hold an order price.
Refused or returned shipments are subject to a $50 processing fee plus return shipment charges. Failures to receive delivery will be re-shipped at the client’s expense.
Where a refund is due under this policy (for example, an unfulfillable online order or a confirmed shipping discrepancy that cannot be replaced), it will be based on the amount actually paid by the client — that is, net of any cash discount received — less any applicable restocking fee and market-loss adjustment described in our Terms and Conditions. Refunds are issued to the original method of payment, typically within five (5) business days of resolution.
In most market conditions and under most circumstances, USAGOLD will purchase precious metals back from clients who originally purchased them from the Firm. By law, the Firm cannot guarantee to repurchase any precious metals. To inquire about liquidating metals, contact your representative at 1-800-869-5115. Shipping procedures for liquidations are described in our Terms and Conditions.
Questions about this policy, exchanges, or an order discrepancy:
USAGOLD
8200 S. Quebec Street, Unit A3 PMB 255
Centennial, CO 80112
Phone: 1-800-869-5115
Email: [email protected]
