All sales are final. Once an order has been placed and verbally agreed to by phone or confirmed by email, it cannot be cancelled. If the value of the underlying metal should decline after a purchase is made, pricing cannot be renegotiated lower. Conversely, if the value of the underlying metal moves higher, the pricing of products ordered will remain fixed and cannot be elevated, even if final payment has not been received.
The Firm requires first-time buyers to secure their order with a credit card to lock and hold the purchase price. In the case of a failure to pay for a transaction, the Firm reserves the right to charge client credit card for any market loss due to adverse movement of the underlying spot metals price from the time the order was placed, plus a 2% restocking fee based on the total order amount. Any additional outstanding orders will be held until payment on order is received or cancellation fees are paid. In the event that a repeat client cancels an order, the client’s account will move to ‘suspended status’ and future orders will require a credit card or advance payment to lock and hold an order price.
