Coins & bullion since 1973
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1-800-869-5115

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USAGOLD Online Shipping Policy

USAGOLD Shipping Policy

Standard Telephone Orders (United States)

All orders must be placed by telephone and confirmed live by a broker unless a different arrangement has been agreed to between broker and client. Advance wire required on orders of $50,000 or more. All sales confirmations are final and establish mutual obligation between buyer and seller. For orders less than $50,000, payment is accepted by personal check or bank wire. Payments accepted in US$'s only. Shipments will be delivered via Fed Ex, UPS, or the U.S. Postal Service. Refused or returned shipments and/or cancellations are subject to a processing fee of $50 and return shipment charges. Additional charges due to adverse market movement and losses may also apply on a case by case basis.

Shipping times on standard U.S. orders vary dependent upon the method of payment and delivery location, but will typically ship in a 3 to 7 business day period from receipt of wire, or 15 to 20 business day period from receipt of personal checks. Please note: Silver orders will ship in the same time period, but may be subject to increased transit times due to the increased weight/bulk of shipment.

Standard Telephone Orders - International
(Including special considerations for overseas shipments)

General Terms & Conditions are the same as outlined under Standard Telephone Orders (United States) above. USAGOLD accepts standard overseas orders at its discretion and under separate terms and conditions as determined at the time of confirmation. Minimum international orders accepted: 10 troy ounces gold, 10 troy ounces platinum, 500 troy ounces silver, 20 troy ounces palladium. We do not accept wire payments from tax haven countries. Customers must be a resident or citizen of the country from which payment originates. Orders are shipped only to the country where customer's wire originates.

Shipping details

All orders shipped fully insured and signature required utilizing the international delivery systems of United Parcel Service and Federal Express. Orders are shipped five to ten business days from receipt of payment.

No shipping charge on orders of 100 troy ounces gold or more, 100 troy ounces platinum or more. Flat $50 (US) shipping charge on orders of less than 100 gold troy ounces, 100 platinum troy ounces. Shipping charges, if applicable, on silver and palladium quoted at time of order. We forward delivery tracking numbers by e-mail when your order is shipped.

We ship only to the following countries at this time:

Australia
Belgium
Canada
Denmark
France
Germany
Ireland
Italy
Netherlands
New Zealand
Sweden
Spain
Switzerland
United Kingdom
United States

This list is subject to change at any time and without notice.

Special delivery considerations for buyers in European Union countries

Customs and duties on gold coins and gold bullion are waived under the harmonized code governing imports/exports (Please see: European Commission Taxation and Customs Union, TARIC Measure Information) Certain investment gold coin and bullion items carried by USAGOLD are exempt from European Union Value Added Tax (Please see: European Council Directive 98/80/EC and List of Exempted Gold Coins) We do NOT offer silver, platinum and palladium bullion and coins for delivery within the European Union. The VAT exemption for investment gold coins and bullion does not apply to silver, platinum and palladium. For customers wishing to buy silver, platinum or palladium, we offer a low cost, safe storage program for those precious metals (as well as gold) within the United States.

(Note: Should customs officials determine that value added tax, customs, duties, tariffs, provincial taxes, goods and services taxes, sales taxes or any other taxes or levies associated with precious metals customer purchases should be levied, such levies are solely the responsibility of the buyer. Where applicable, customer should expect to pay these charges upon delivery.)

Special delivery considerations for buyers in Canada, Australia and New Zealand

Gold, silver and platinum refined to a purity of 99.5 % or better are exempt from national sales taxes, harmonized sales taxes and goods and services taxes. Provincial sales taxes may apply in some cases.Customs and duties on all precious metals are waived under the harmonized code governing international imports/exports For clients wishing to own historical gold coins (most were minted at a purity of 90%), we suggest our US-based safe storage program.

(Note: Should customs officials determine that value added tax, customs, duties, tariffs, provincial taxes, goods and services taxes, sales taxes or any other taxes or levies associated with precious metals customer purchases should be levied, such levies are solely the responsibility of the buyer. Where applicable, customer should expect to pay these charges upon delivery.)

Transit Insurance

All orders will be sent by USAGOLD to you fully insured and signature required.  Clients will be provided tracking information for all deliveries via email once a shipment has departed. USAGOLD cannot circumvent standing delivery orders with carriers.   If a receptionist, mailroom, or any other party will be receiving a client's package on his or her behalf, and/or if client has signature waiver on file, it is the client's responsibility to retrieve the package, or to arrange with USAGOLD alternative shipping details to ensure personal receipt of product. 

Once a package has been signed for by an adult at the address of record for the client, the ordered product is no longer covered by USAGOLD insurance, and all liability of ownership passes to the client.  Any discrepancies in order contents must be reported to USAGOLD within 48 hours of package receipt.  All discrepancies will be investigated against USAGOLD's shipping record, packing witness records and inventory database prior to resolution or restitution.  Any outright losses due to carrier error will be investigated by insurance adjusters/law enforcement officials prior to any restitution. 

 

Last Updated: 11/14/2014, International delivery guidelines added 5/20/2015


Coins & bullion since 1973


Order Desk
1-800-869-5115
Extension # 100

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orderdesk@usagold.com


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USAGOLD
P.O. Box 460009
Denver, Colorado 80246-0009


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