Better Business Bureau Five Star Review


Recent Better Business Bureau Client Review

“For more than a year now, I have been very concerned about an impending crisis in the financial markets and decided to diversify into gold coins. Thus, I visited a couple of high profile online-coin shops/discount dealers which advertise extensively over the internet and was immediately overwhelmed by the confusion and large spread in prices for the same coin. I also noticed that the BBB reviews of these firms were far from stellar with complaints about quality of the merchandise, spotted and/or marked coins, incomplete orders with substituted items, etc.

Since I was interested in a large order of several hundreds one-ounce coins, I got really concerned and realized that it is truly a wild world out there in the gold coin business. I needed to look for a trustworthy firm and went to the BBB. I immediately found USAGOLD which had received an A+ rating and had ZERO consumer complaint. I got in touch with Jonathan Kosares who immediately inspired me confidence.

I explained to him that I am a “safe-haven” investor not interested in a collection of exotic rare coins but rather in a Krugerrand-type of investment which ensures liquidity and price appreciation. After numerous phone conversations, Jonathan got a better understanding of my investment goals and slowly directed me towards pre-1933 certified coins which had added premiums currently at historic lows. He also explained to me, referring to the graphs on the USAGOLD website, that these premiums can typically reach values 2 to 3 times that of the underlying gold itself in times of financial crisis!

For someone like me, concerned by an impending meltdown of the markets, this was an ‘Eureka’ moment. Jonathan had truly identified – better than I could articulate myself – my investment goals. So far this year, I have made two purchases, the last one being very significant. Throughout, service was impeccable, delivery was fast and the coins were exactly as described. I could not be happier and I am looking forward to more purchases in the future, assuming the financial markets still hold…”

Scorecard: 38 45 48 53 five star reviews. Zero complaints.
A+ rating. Accredited since 1991.


USAGOLD Recommendation: The precious metals industry is unique in the financial industry in that it is not subject to oversight or regulation by third-party government entities like the SEC or CFTC. As such, marketplace forums and feedback sites often serve as a replacement for investors attempting due diligence. While several options can be found, by far the most impartial and least susceptible to vested influence is the Better Business Bureau. When looking at a company’s BBB profile, don’t focus solely on the rating. To be honest, pretty much everybody has an ‘A’ or ‘A+’ rating. What is far more important to assess is the number and nature of complaints, number and caliber of positive and negative reviews, longevity with the BBB, as well as the number of ‘stars’ given a company through the actual customer review system.


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